Vulnerabilities (CVE)

In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker writes a file to the Tomcat webroot, as exploited in the wild in November 2023.

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the lshw processing functionality, allowing for administrator account takeover and file read primitives.

SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensitive information, as demonstrated by decrypting the database password in WEB-INF/conf/serverConf.xml.

SysAid Help Desk before 15.2 uses a hardcoded password of Password1 for the sa SQL Server Express user account, which allows remote authenticated users to bypass intended access restrictions by leveraging knowledge of this password.

SysAid Help Desk before 15.2 does not properly restrict access to certain functionality, which allows remote attackers to (1) create administrator accounts via a crafted request to /createnewaccount or (2) write to arbitrary files via the fileName parameter to /userentry.

Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote attackers to (1) read arbitrary files via a .. (dot dot) in the fileName parameter to getGfiUpgradeFile or (2) cause a denial of service (CPU and memory consumption) via a .. (dot dot) in the fileName parameter to calculateRdsFileChecksum.

SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a large number of nested entity references in an XML document to (1) /agententry, (2) /rdsmonitoringresponse, or (3) /androidactions, aka an XML Entity Expansion (XEE) attack.

Multiple SQL injection vulnerabilities in SysAid Help Desk before 15.2 allow remote administrators to execute arbitrary SQL commands via the (1) groupFilter parameter in an AssetDetails report to /genericreport, customSQL parameter in a (2) TopAdministratorsByAverageTimer report or an (3) ActiveRequests report to /genericreport, (4) dir parameter to HelpDesk.jsp, or (5) grantSQL parameter to RFCGantt.jsp.

The RdsLogsEntry servlet in SysAid Help Desk before 15.2 does not properly check file extensions, which allows remote attackers to upload and execute arbitrary files via a NULL byte after the extension, as demonstrated by a .war%00 file.

Absolute path traversal vulnerability in SysAid On-Premise before 14.4.2 allows remote attackers to read arbitrary files via a \\\\ (four backslashes) in the fileName parameter to getRdsLogFile.

Unrestricted file upload vulnerability in ChangePhoto.jsp in SysAid Help Desk before 15.2 allows remote administrators to execute arbitrary code by uploading a file with a .jsp extension, then accessing it via a direct request to the file in icons/user_photo/.

SysAid - CWE-78: Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')

SysAid - CWE-89: Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

In SysAid On-Premise before 23.3.34, there is an edge case in which an end user is able to delete a Knowledge Base article, aka bug 15102.

SysAid before 23.2.15 allows Indirect Object Reference (IDOR) attacks to read ticket data via a modified sid parameter to EmailHtmlSourceIframe.jsp or a modified srID parameter to ShowMessage.jsp.

Sysaid – Sysaid Local File Inclusion (LFI) – An unauthenticated attacker can access to the system by accessing to "/lib/tinymce/examples/index.html" path. in the "Insert/Edit Embedded Media" window Choose Type : iFrame and File/URL : [here is the LFI] Solution: Update to 22.2.20 cloud version, or to 22.1.64 on premise version.

Sysaid – Sysaid 14.2.0 Reflected Cross-Site Scripting (XSS) - The parameter "helpPageName" used by the page "/help/treecontent.jsp" suffers from a Reflected Cross-Site Scripting vulnerability. For an attacker to exploit this Cross-Site Scripting vulnerability, it's necessary for the affected product to expose the Offline Help Pages. An attacker may gain access to sensitive information or execute client-side code in the browser session of the victim user. Furthermore, an attacker would require th ... Sysaid – Sysaid 14.2.0 Reflected Cross-Site Scripting (XSS) - The parameter "helpPageName" used by the page "/help/treecontent.jsp" suffers from a Reflected Cross-Site Scripting vulnerability. For an attacker to exploit this Cross-Site Scripting vulnerability, it's necessary for the affected product to expose the Offline Help Pages. An attacker may gain access to sensitive information or execute client-side code in the browser session of the victim user. Furthermore, an attacker would require the victim to open a malicious link. An attacker may exploit this vulnerability in order to perform phishing attacks. The attacker can receive sensitive data like server details, usernames, workstations, etc. He can also perform actions such as uploading files, deleting calls from the system

Show More

Sysaid – Pro Plus Edition, SysAid Help Desk Broken Access Control v20.4.74 b10, v22.1.20 b62, v22.1.30 b49 - An attacker needs to log in as a guest after that the system redirects him to the service portal or EndUserPortal.JSP, then he needs to change the path in the URL to /ConcurrentLogin%2ejsp after that he will receive an error message with a login button, by clicking on it, he will connect to the system dashboard. The attacker can receive sensitive data like server details, usernames, works ... Sysaid – Pro Plus Edition, SysAid Help Desk Broken Access Control v20.4.74 b10, v22.1.20 b62, v22.1.30 b49 - An attacker needs to log in as a guest after that the system redirects him to the service portal or EndUserPortal.JSP, then he needs to change the path in the URL to /ConcurrentLogin%2ejsp after that he will receive an error message with a login button, by clicking on it, he will connect to the system dashboard. The attacker can receive sensitive data like server details, usernames, workstations, etc. He can also perform actions such as uploading files, deleting calls from the system.

Show More

Sysaid – sysaid Open Redirect - An Attacker can change the redirect link at the parameter "redirectURL" from"GET" request from the url location: /CommunitySSORedirect.jsp?redirectURL=https://google.com. Unvalidated redirects and forwards are possible when a web application accepts untrusted input that could cause the web application to redirect the request to a URL contained within untrusted input. By modifying untrusted URL input to a malicious site, an attacker may successfully launch a phishi ... Sysaid – sysaid Open Redirect - An Attacker can change the redirect link at the parameter "redirectURL" from"GET" request from the url location: /CommunitySSORedirect.jsp?redirectURL=https://google.com. Unvalidated redirects and forwards are possible when a web application accepts untrusted input that could cause the web application to redirect the request to a URL contained within untrusted input. By modifying untrusted URL input to a malicious site, an attacker may successfully launch a phishing scam and steal user credentials.

Show More

Sysaid – Sysaid System Takeover - An attacker can bypass the authentication process by accessing to: /wmiwizard.jsp, Then to: /ConcurrentLogin.jsp, then click on the login button, and it will redirect you to /home.jsp without any authentication.

An unrestricted file upload vulnerability in /UploadPsIcon.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to upload an arbitrary file via the file parameter in the HTTP POST body. A successful request returns the absolute, server-side filesystem path of the uploaded file.

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

A SQL injection vulnerability in /mobile/SelectUsers.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to execute arbitrary SQL commands via the filterText parameter.

SysAid 20.4.74 allows XSS via the KeepAlive.jsp stamp parameter without any authentication.

SysAid 20.3.64 b14 is affected by Blind and Stacker SQL injection via AssetManagementChart.jsp (GET computerID), AssetManagementChart.jsp (POST group1), AssetManagementList.jsp (GET computerID or group1), or AssetManagementSummary.jsp (GET group1).

SysAid 20.3.64 b14 is affected by Cross Site Scripting (XSS) via a /KeepAlive.jsp?stamp= URI.